FAQ
Find answers to our most frequently asked questions.
Find answers to our most frequently asked questions.
🐶 1. Orders & Payment
How do I place an order?
Simply add your favorite products to your cart, then complete your order in a few clicks via our secure website.
What payment methods do you accept?
We accept payments by credit card, PayPal, Apple Pay, and Google Pay. All transactions are 100% secure.
Can I modify or cancel my order?
If your order has not yet shipped, please contact us promptly via the contact form or at contact@animacces.com.
Find answers to our most frequently asked questions.
🚚 2. Delivery & Tracking
What are the delivery times?
Our average delivery times are 4 to 8 working days in mainland France.
How do I track my order?
As soon as your order ships, you will receive an email with a tracking number that will allow you to track your package in real-time.
Do you deliver internationally?
Yes! Animacces delivers to several European countries. Shipping costs and delivery times vary depending on the destination.
Find answers to our most frequently asked questions.
💧 3. Returns & Exchanges
Can I return a product?
Yes, you have 14 days after receipt to return your product to us, if it is in its original packaging.
How to make an exchange?
Contact our team via the contact form or by email; we will guide you step by step.
Am I responsible for the return shipping costs?
Return shipping costs are complimentary if the product is defective or if there was an error on our part.
Find answers to our most frequently asked questions.
🐾 4. Products & Quality
Are your products safe for animals?
Yes! All our products are carefully selected, made from non-toxic, durable, and animal-friendly materials.
Are the slow feeder and water fountain easy to clean?
Absolutely! They are designed for easy maintenance, with some parts even being dishwasher safe.
Find answers to our most frequently asked questions
💕 5. Customer Service
How to contact us?
You can write to us via our contact form, or by email at contact@animacces.com.
What are your response times?
Our team is available Monday to Friday, from 9 AM to 6 PM, always with kindness 🐾.
"Customer service was very understanding when I ordered to the wrong address and helped me replace the product. Customer support was super understanding when I ordered to the wrong address, and helped me replace it. Thanks, (YOUR BRAND)!"
Marie, Paris, France
